This policy applies to all provinces and cities nationwide.
Orders will be delivered within 24 hours after being received and processed.
For customers in remote or distant provinces, the estimated delivery time is 3–5 days after order confirmation. However, delivery time may vary depending on product availability, weather conditions, or other external factors.
Delivery time is calculated from the moment the order is fully confirmed with our sales consultant until the customer receives the product.
In case of delivery delays or if the product is unavailable for more than 10 days, customers have the right to cancel the order without any charges.
For customers in distant provinces: Delivery via shipping service providers.
For customers in urban and suburban areas: Delivery via shipping service providers.
The shipping service provider is responsible for providing shipping documents during the delivery process.
Ninasaigon.com is responsible for providing complete and accurate product-related documents to the logistics service provider and the recipient.
All orders are securely packaged and sealed by Ninasaigon.com before shipment.
The shipping service provider is responsible only for transporting goods under the principle of “sealed and intact packages” and must provide a delivery note containing information such as:
Recipient’s name
Phone number
Delivery address
Product name
The shipping service provider has the right and responsibility to provide invoices to state authorities upon request.
All packages clearly display the recipient’s name, phone number, and delivery address.
To ensure product authenticity and safety, Ninasaigon.com will include a valid sales receipt with the shipment (if applicable). After customer confirmation, an electronic invoice will be issued and sent to the customer’s provided email address.
Financial invoices or sales receipts serve as the basis for handling complaints, such as determining the market value of goods and ensuring lawful circulation of products.
Upon receiving the package, customers have the right to request the delivery staff to open the package for inspection before accepting the goods.
If the delivered product is incorrect compared to the order, customers have the right to return the product and refuse payment.
If payment has already been made and the delivered product is incorrect, customers may request a refund or a replacement as originally ordered.
For refund or exchange requests, please contact us via:
Email: Ninasaigonvn@gmail.com
Phone: 0909 478 401
We are committed to resolving all customer requests promptly and satisfactorily.
