{"id":113,"date":"2025-12-13T13:21:27","date_gmt":"2025-12-13T06:21:27","guid":{"rendered":"https:\/\/nina.dotbase.vn\/?page_id=113"},"modified":"2026-04-17T20:36:48","modified_gmt":"2026-04-17T13:36:48","slug":"info-shipping","status":"publish","type":"page","link":"https:\/\/ninasaigon.com\/en\/info-shipping\/","title":{"rendered":"Shipping"},"content":{"rendered":"\r\n<ul data-start=\"1053\" data-end=\"1207\">\r\n<li data-start=\"1141\" data-end=\"1207\">\r\n<h2 data-start=\"171\" data-end=\"224\"><strong data-start=\"174\" data-end=\"224\">SHIPPING, DELIVERY &amp; PRODUCT INSPECTION POLICY<\/strong><\/h2>\r\n<h3 data-start=\"226\" data-end=\"254\"><strong data-start=\"230\" data-end=\"254\">Scope of Application<\/strong><\/h3>\r\n<p data-start=\"255\" data-end=\"314\">This policy applies to all provinces and cities nationwide.<\/p>\r\n<h3 data-start=\"321\" data-end=\"342\"><strong data-start=\"325\" data-end=\"342\">Delivery Time<\/strong><\/h3>\r\n<ul data-start=\"344\" data-end=\"804\">\r\n<li data-start=\"344\" data-end=\"428\">\r\n<p data-start=\"346\" data-end=\"428\">Orders will be delivered within <strong data-start=\"378\" data-end=\"390\">24 hours<\/strong> after being received and processed.<\/p>\r\n<\/li>\r\n<li data-start=\"429\" data-end=\"662\">\r\n<p data-start=\"431\" data-end=\"662\">For customers in remote or distant provinces, the estimated delivery time is <strong data-start=\"508\" data-end=\"520\">3\u20135 days<\/strong> after order confirmation. However, delivery time may vary depending on product availability, weather conditions, or other external factors.<\/p>\r\n<\/li>\r\n<li data-start=\"663\" data-end=\"804\">\r\n<p data-start=\"665\" data-end=\"804\">Delivery time is calculated from the moment the order is fully confirmed with our sales consultant until the customer receives the product.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-start=\"806\" data-end=\"962\">In case of delivery delays or if the product is unavailable for more than <strong data-start=\"880\" data-end=\"891\">10 days<\/strong>, customers have the right to cancel the order <strong data-start=\"938\" data-end=\"961\">without any charges<\/strong>.<\/p>\r\n<h3 data-start=\"969\" data-end=\"993\"><strong data-start=\"973\" data-end=\"993\">Delivery Methods<\/strong><\/h3>\r\n<ul data-start=\"995\" data-end=\"1169\">\r\n<li data-start=\"995\" data-end=\"1079\">\r\n<p data-start=\"997\" data-end=\"1079\"><strong data-start=\"997\" data-end=\"1036\">For customers in distant provinces:<\/strong> Delivery via shipping service providers.<\/p>\r\n<\/li>\r\n<li data-start=\"1080\" data-end=\"1169\">\r\n<p data-start=\"1082\" data-end=\"1169\"><strong data-start=\"1082\" data-end=\"1128\">For customers in urban and suburban areas:<\/strong> Delivery via shipping service providers.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h3 data-start=\"1176\" data-end=\"1277\"><strong data-start=\"1180\" data-end=\"1277\">Responsibilities of the Merchant and Logistics Service Providers Regarding Shipping Documents<\/strong><\/h3>\r\n<ul data-start=\"1279\" data-end=\"2547\">\r\n<li data-start=\"1279\" data-end=\"1389\">\r\n<p data-start=\"1281\" data-end=\"1389\">The shipping service provider is responsible for providing shipping documents during the delivery process.<\/p>\r\n<\/li>\r\n<li data-start=\"1390\" data-end=\"1542\">\r\n<p data-start=\"1392\" data-end=\"1542\"><strong data-start=\"1392\" data-end=\"1410\">Ninasaigon.com<\/strong> is responsible for providing complete and accurate product-related documents to the logistics service provider and the recipient.<\/p>\r\n<\/li>\r\n<li data-start=\"1543\" data-end=\"1629\">\r\n<p data-start=\"1545\" data-end=\"1629\">All orders are securely packaged and sealed by <strong data-start=\"1592\" data-end=\"1610\">Ninasaigon.com<\/strong> before shipment.<\/p>\r\n<\/li>\r\n<li data-start=\"1630\" data-end=\"1907\">\r\n<p data-start=\"1632\" data-end=\"1823\">The shipping service provider is responsible only for transporting goods under the principle of <em data-start=\"1728\" data-end=\"1758\">\u201csealed and intact packages\u201d<\/em> and must provide a delivery note containing information such as:<\/p>\r\n<ul data-start=\"1826\" data-end=\"1907\">\r\n<li data-start=\"1826\" data-end=\"1846\">\r\n<p data-start=\"1828\" data-end=\"1846\">Recipient\u2019s name<\/p>\r\n<\/li>\r\n<li data-start=\"1849\" data-end=\"1865\">\r\n<p data-start=\"1851\" data-end=\"1865\">Phone number<\/p>\r\n<\/li>\r\n<li data-start=\"1868\" data-end=\"1888\">\r\n<p data-start=\"1870\" data-end=\"1888\">Delivery address<\/p>\r\n<\/li>\r\n<li data-start=\"1891\" data-end=\"1907\">\r\n<p data-start=\"1893\" data-end=\"1907\">Product name<\/p>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li data-start=\"1908\" data-end=\"2029\">\r\n<p data-start=\"1910\" data-end=\"2029\">The shipping service provider has the right and responsibility to provide invoices to state authorities upon request.<\/p>\r\n<\/li>\r\n<li data-start=\"2030\" data-end=\"2120\">\r\n<p data-start=\"2032\" data-end=\"2120\">All packages clearly display the recipient\u2019s name, phone number, and delivery address.<\/p>\r\n<\/li>\r\n<li data-start=\"2121\" data-end=\"2373\">\r\n<p data-start=\"2123\" data-end=\"2373\">To ensure product authenticity and safety, <strong data-start=\"2166\" data-end=\"2184\">Ninasaigon.com<\/strong> will include a valid sales receipt with the shipment (if applicable). After customer confirmation, an electronic invoice will be issued and sent to the customer\u2019s provided email address.<\/p>\r\n<\/li>\r\n<li data-start=\"2374\" data-end=\"2547\">\r\n<p data-start=\"2376\" data-end=\"2547\">Financial invoices or sales receipts serve as the basis for handling complaints, such as determining the market value of goods and ensuring lawful circulation of products.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h3 data-start=\"2554\" data-end=\"2587\"><strong data-start=\"2558\" data-end=\"2587\">Product Inspection Policy<\/strong><\/h3>\r\n<ul data-start=\"2589\" data-end=\"3028\">\r\n<li data-start=\"2589\" data-end=\"2742\">\r\n<p data-start=\"2591\" data-end=\"2742\">Upon receiving the package, customers have the right to request the delivery staff to open the package for inspection <strong data-start=\"2709\" data-end=\"2739\">before accepting the goods<\/strong>.<\/p>\r\n<\/li>\r\n<li data-start=\"2743\" data-end=\"2878\">\r\n<p data-start=\"2745\" data-end=\"2878\">If the delivered product is incorrect compared to the order, customers have the right to return the product and <strong data-start=\"2857\" data-end=\"2875\">refuse payment<\/strong>.<\/p>\r\n<\/li>\r\n<li data-start=\"2879\" data-end=\"3028\">\r\n<p data-start=\"2881\" data-end=\"3028\">If payment has already been made and the delivered product is incorrect, customers may request a <strong data-start=\"2978\" data-end=\"3005\">refund or a replacement<\/strong> as originally ordered.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-start=\"3030\" data-end=\"3087\">For refund or exchange requests, please contact us via:<\/p>\r\n<ul data-start=\"3088\" data-end=\"3153\">\r\n<li data-start=\"3088\" data-end=\"3125\">\r\n<p data-start=\"3090\" data-end=\"3125\"><strong data-start=\"3090\" data-end=\"3100\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3101\" data-end=\"3123\">Ninasaigonvn@gmail.com<\/a><\/p>\r\n<\/li>\r\n<li data-start=\"3126\" data-end=\"3153\">\r\n<p data-start=\"3128\" data-end=\"3153\"><strong data-start=\"3128\" data-end=\"3138\">Phone:<\/strong> 0909 478 401<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-start=\"3155\" data-end=\"3235\">We are committed to resolving all customer requests promptly and satisfactorily.<\/p>\r\n<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>SHIPPING, DELIVERY &amp; PRODUCT INSPECTION POLICY Scope of Application This policy applies to all provinces and cities nationwide. Delivery Time Orders will be delivered within 24 hours after being received and processed. For customers in remote or distant provinces, the estimated delivery time is 3\u20135 days after order confirmation. However, delivery time may vary depending [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-113","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping - Nina Saigon<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ninasaigon.com\/en\/info-shipping\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping - Nina Saigon\" \/>\n<meta property=\"og:description\" content=\"SHIPPING, DELIVERY &amp; PRODUCT INSPECTION POLICY Scope of Application This policy applies to all provinces and cities nationwide. Delivery Time Orders will be delivered within 24 hours after being received and processed. For customers in remote or distant provinces, the estimated delivery time is 3\u20135 days after order confirmation. However, delivery time may vary depending [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ninasaigon.com\/en\/info-shipping\/\" \/>\n<meta property=\"og:site_name\" content=\"Nina Saigon\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-17T13:36:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ninasaigon.com\/wp-content\/uploads\/2026\/01\/TDN_1330-scaled-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ninasaigon.com\/en\/info-shipping\/\",\"url\":\"https:\/\/ninasaigon.com\/en\/info-shipping\/\",\"name\":\"Shipping - Nina Saigon\",\"isPartOf\":{\"@id\":\"https:\/\/ninasaigon.com\/#website\"},\"datePublished\":\"2025-12-13T06:21:27+00:00\",\"dateModified\":\"2026-04-17T13:36:48+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ninasaigon.com\/en\/info-shipping\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ninasaigon.com\/en\/info-shipping\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ninasaigon.com\/en\/info-shipping\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ninasaigon.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Shipping\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ninasaigon.com\/#website\",\"url\":\"https:\/\/ninasaigon.com\/\",\"name\":\"Nina Saigon\",\"description\":\"A tale if self-discovery\",\"publisher\":{\"@id\":\"https:\/\/ninasaigon.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ninasaigon.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ninasaigon.com\/#organization\",\"name\":\"Nina Saigon\",\"url\":\"https:\/\/ninasaigon.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ninasaigon.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ninasaigon.com\/wp-content\/uploads\/2025\/12\/cropped-logo-scaled-1.png\",\"contentUrl\":\"https:\/\/ninasaigon.com\/wp-content\/uploads\/2025\/12\/cropped-logo-scaled-1.png\",\"width\":512,\"height\":512,\"caption\":\"Nina Saigon\"},\"image\":{\"@id\":\"https:\/\/ninasaigon.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Shipping - Nina Saigon","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ninasaigon.com\/en\/info-shipping\/","og_locale":"en_US","og_type":"article","og_title":"Shipping - Nina Saigon","og_description":"SHIPPING, DELIVERY &amp; PRODUCT INSPECTION POLICY Scope of Application This policy applies to all provinces and cities nationwide. Delivery Time Orders will be delivered within 24 hours after being received and processed. For customers in remote or distant provinces, the estimated delivery time is 3\u20135 days after order confirmation. However, delivery time may vary depending [&hellip;]","og_url":"https:\/\/ninasaigon.com\/en\/info-shipping\/","og_site_name":"Nina Saigon","article_modified_time":"2026-04-17T13:36:48+00:00","og_image":[{"width":2560,"height":1440,"url":"https:\/\/ninasaigon.com\/wp-content\/uploads\/2026\/01\/TDN_1330-scaled-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ninasaigon.com\/en\/info-shipping\/","url":"https:\/\/ninasaigon.com\/en\/info-shipping\/","name":"Shipping - Nina Saigon","isPartOf":{"@id":"https:\/\/ninasaigon.com\/#website"},"datePublished":"2025-12-13T06:21:27+00:00","dateModified":"2026-04-17T13:36:48+00:00","breadcrumb":{"@id":"https:\/\/ninasaigon.com\/en\/info-shipping\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ninasaigon.com\/en\/info-shipping\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ninasaigon.com\/en\/info-shipping\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ninasaigon.com\/en\/"},{"@type":"ListItem","position":2,"name":"Shipping"}]},{"@type":"WebSite","@id":"https:\/\/ninasaigon.com\/#website","url":"https:\/\/ninasaigon.com\/","name":"Nina Saigon","description":"A tale if self-discovery","publisher":{"@id":"https:\/\/ninasaigon.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ninasaigon.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/ninasaigon.com\/#organization","name":"Nina Saigon","url":"https:\/\/ninasaigon.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ninasaigon.com\/#\/schema\/logo\/image\/","url":"https:\/\/ninasaigon.com\/wp-content\/uploads\/2025\/12\/cropped-logo-scaled-1.png","contentUrl":"https:\/\/ninasaigon.com\/wp-content\/uploads\/2025\/12\/cropped-logo-scaled-1.png","width":512,"height":512,"caption":"Nina Saigon"},"image":{"@id":"https:\/\/ninasaigon.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/ninasaigon.com\/en\/wp-json\/wp\/v2\/pages\/113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ninasaigon.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ninasaigon.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ninasaigon.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ninasaigon.com\/en\/wp-json\/wp\/v2\/comments?post=113"}],"version-history":[{"count":3,"href":"https:\/\/ninasaigon.com\/en\/wp-json\/wp\/v2\/pages\/113\/revisions"}],"predecessor-version":[{"id":1530,"href":"https:\/\/ninasaigon.com\/en\/wp-json\/wp\/v2\/pages\/113\/revisions\/1530"}],"wp:attachment":[{"href":"https:\/\/ninasaigon.com\/en\/wp-json\/wp\/v2\/media?parent=113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}